FAQ
FAQ – Frequently Asked Questions
1. What are the order processing times?
We process orders within 1 to 3 business days. Orders placed over the weekend or on holidays will be processed on the next business day.
2. What are the delivery times for the United States?
Delivery within the United States usually takes 5 to 10 business days. A tracking number is provided upon shipment so you can track your order.
3. Do you offer free shipping?
Yes! We offer free shipping on orders over [minimum amount] USD.
4. Can I return a product if I’m not satisfied?
Absolutely. If you’re not fully satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please refer to our Return Policy for more details.
5. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number to monitor your package in real time. You can also check your order status directly on our website.
6. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and secure payments through Shopify.
7. Are your products covered by a warranty?
Yes, all our products come with a [duration] warranty against manufacturing defects. For any issues, please contact our customer service team.
8. How can I ask a question or report an issue?
Our customer service team is here to help! You can reach us by email at [email address] or through our contact form on the website. We aim to respond within 24 hours.
9. Do you offer discounts or promotions?
Yes, we regularly have special offers and promotions, especially during holiday seasons! Sign up for our newsletter to receive exclusive deals.
1. What are the order processing times?
We process orders within 1 to 3 business days. Orders placed over the weekend or on holidays will be processed on the next business day.
2. What are the delivery times for the United States?
Delivery within the United States usually takes 5 to 10 business days. A tracking number is provided upon shipment so you can track your order.
3. Do you offer free shipping?
Yes! We offer free shipping on orders over [minimum amount] USD.
4. Can I return a product if I’m not satisfied?
Absolutely. If you’re not fully satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please refer to our Return Policy for more details.
5. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number to monitor your package in real time. You can also check your order status directly on our website.
6. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal and secure payments through Shopify.
7. Are your products covered by a warranty?
Yes, all our products come with a [duration] warranty against manufacturing defects. For any issues, please contact our customer service team.
8. How can I ask a question or report an issue?
Our customer service team is here to help! You can reach us by email at [email address] or through our contact form on the website. We aim to respond within 24 hours.
9. Do you offer discounts or promotions?
Yes, we regularly have special offers and promotions, especially during holiday seasons! Sign up for our newsletter to receive exclusive deals.